repair request
we know you work hard for your things. we want you to be able to appreciate your pieces for a lifetime.
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Have a piece that needs repaired?
We know things happen. Sometimes jump rings come apart, pieces fall off. We want you to be able to appreciate your pieces for awhile. Let us know if you have a piece that needs repairing.
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Lifetime guarantee*
Depending on what needs repaired, we will try our best to accommodate you. Fill out the form below to start discussing how we can help you. We can't guarantee we can fix every situation but we can explore options.
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First repair on us!
We will foot the bill for shipping for your first repairment, rather a piece needs repaired by our doing or yours. No worries-- we just want you to be able to appreciate your things! Available for US customers only. After your first repairment, you will need to foot shipping if you need something repaired again.
Request a repair
disclaimer: the velvet bone reserves the right to deny any repair request for any reason. we can not repair one of a kind pendants, fragile shells, or replace lost or stolen pieces. sending a request is not a guarantee of repairment or confirmation of repair setup. send a request to start the discussion to see if your piece is eligable. first replacement on us, domestic customers only.